New Product Development Services in the USA: Pioneering Innovation

New Product Development Services in the USA: Pioneering Innovation

In a world driven by digital transformation, innovation is the cornerstone of success. At Pratiti, we’re your trusted partner for new product development services in the USA, where we collaborate with businesses to amplify their product value. Let’s explore the dynamic landscape of new product development and explore how we can collaborate to co-create tailored solutions that can set you on a path to unparalleled success.

Driving Transformation Through New Product Development Services

The world is in constant flux, and the digital age has ushered in new opportunities and revenue streams across all industries. To thrive in this evolving landscape, action must be taken promptly. New product development services of Pratiti empower you to leverage innovative and latest digital technologies like IoT, Analytics, AI/ML, Cloud and Edge Computing, Digital Twin and AR/VR, serving as a force multiplier for crafting custom software solutions that add unique value to your business.

Product Definition to Deployment

At Pratiti, we offer a comprehensive range of digital product development services meticulously designed to cater to your specific needs. Let’s delve into how our suite of services from product definition to product deployment and beyond can transform your innovative ideas into reality, elevating your business to new heights.

How We Can Help

  • Digital Proof of Concepts (POCs) and MVPs :

Our POCs serve as a touchpoint that allows you to witness the initial stages of your idea. Our MVPs are strategically designed to provide the core functionalities and features that your users need. This approach allows us to develop a functional version of your idea, helping you gather user feedback and make necessary adjustments for improvement during product launch.

  • Technology Architecture – Shaping a Digital Future :

Pratiti excels in providing a re-architecture approach that effortlessly migrates functionality and data from legacy applications into Java and .NET or similar foundation technologies based business applications, primed and ready for the digital innovation era. Our team of experts carefully assesses your legacy systems and re-architects them, preserving their core strengths and enhancing them with cutting-edge Java and .NET or similar foundation technologies based capabilities. With our technology architecture services, you’ll experience the power of innovation, enabling your business to remain agile and competitive in today’s fast-paced digital world.

  • Prototypes :

Prototyping is where the vision begins to take shape. Our expert team, which spans various domains including consulting, design, digitization, data, architecture, and engineering, comes together to build prototypes that mirror the final product. It’s like crafting a digital blueprint that encompasses the essence of your idea. At Pratiti, we don’t just stop at creating digital products; we aim to deliver digital experiences that go above and beyond your expectations. It’s about creating technology solutions that not only meet your objectives but also resonate with your audience on a profound level.

Our Methodology and Approach: A Commitment to Excellence

Pratiti is more than just a software development company, providing software product development services; we’re your trusted partner in achieving your digital product goals. Our MVP delivery service is designed to turn your innovative ideas into game-changing digital solutions with precision and agility. Our commitment to delivering excellence is deeply rooted in our methodology and approach. Here’s what sets us apart:

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Process Approach

We follow industry best practices, including ITIL, Agile, and DevOps, to ensure streamlined project management and delivery. This meticulous, process-driven approach guarantees your project’s success. Besides, our Digital Center of Excellence (CoE) or CoE is a hub of innovation and expertise, continuously advancing our capabilities. We’re not just agreeing with the latest trends; we set the standards for innovation in the industry.


Use Case Ideation

Your business goals are our focus. From conceptualization to implementation, we’re dedicated to turning your ideas into reality. By closely working with you, we ensure that the use cases we ideate lead to innovative, efficient, and sustainable solutions. Our collaborative approach is the first step toward achieving your business goals and reaching new heights in the ever-evolving business landscape. At Pratiti, we’re not just service providers; we’re your innovation partners, committed to your success.

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Demonstrable POC/MVP

We don’t just talk; we prove. Our approach includes providing tangible proof of concept and MVPs, allowing you to witness solutions in action, ensuring your satisfaction and project success. With a track record of delivering results, Pratiti is your trusted partner for driving innovation and growth.

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Solution Delivery

We are dedicated to making your digital transformation journey a seamless and successful one. With Pratiti, you are not just a client; you are a partner on a collaborative path toward innovation and growth. Our solution delivery process is designed to empower your business, drive efficiency, and ensure that your digital endeavors thrive in a rapidly evolving business landscape.

Why Choose Pratiti for product development services in the USA?

Wide range of expertise

We have a diverse expertise, including mobile apps, web applications, IoT, digital twin, cloud and edge computing, AR/VR and more. Our experience spans various industries and use cases, ensuring that your solutionis in capable hands. Our comprehensive process takes your ideas from concept to reality, involving ideation, design, development, testing, and deployment.

Our Engagement Models

– Offshore Delivery Center: Access global talent pools while reducing operational costs. Our offshore delivery center model ensures that you get the best talent without breaking the bank.
– Staff Augmentation: Enhance your existing team with skilled professionals on a flexible basis.
– Build – Operate – Transfer: Seamlessly enter new markets with our risk-free entry strategy.
– Fixed Price Projects: We partner with you to deliver projects on a fixed cost basis often ahead of schedule.

Collaboration Mindset

We pride ourselves on our strong collaboration mindset. Time and again, we have demonstrated our ability to deliver software solutions ahead of schedule, thanks to our effective collaboration with clients and partners. We firmly believe that successful innovation is a result of working together, bringing different perspectives to the table, and collectively finding solutions to complex challenges.

Elevating Product Quality

Whether you are seeking software product development services, new product development services, or product support and sustenance services, you need technical partners with in-depth domain expertise, streamlined processes, and a dedicated team capable of delivering excellence. As a leading software development company, we are committed to being your technology partner on your digital journey, providing you with the best new product design and development services.

Pratiti’s Advantage

When it comes to choosing a partner for new product development services, Pratiti stands out for several compelling reasons:

Product Development DNA

Our team brings a wealth of experience, with over 1200 years of combined experience in software product engineering and digital transformation. With a deep-rooted product development DNA, we are well-equipped to bring your innovative ideas to life, ensuring they align perfectly with your vision and objectives.

Execution Framework

Pratiti operates with a robust framework and well-defined internal processes, embracing the principles of Agile, DevOps, and product definition. This execution framework is not just a set of rules; it’s a commitment to building next-generation digital products with precision and efficiency. We take your innovative ideas, apply our execution framework, and turn them into reality.

Exploring Additional Services and Offerings

Beyond our new product development services, Pratiti offers a wide range of services to cater to your diverse needs:


  • digital Proof of Concepts (POCs) 
  • Minimum Viable Products (MVPs)
  • digital experience and design

Product Support

  • Expertise in QA and testing automation
  • Cloud operations
  • Product maintenance

Staff Augmentation

  • skilled resources for software product development,
  • QA and testing automation
  • DevOps

When you choose Pratiti for new product development services, you are choosing a path to innovation that is not only efficient but also deeply customer-centric. Your ideas are the seeds, and our product definition services are the nurturing ground where they can grow into groundbreaking digital solutions.

Embark on a Transformative Journey

The moment has arrived to initiate the inaugural stride toward a brighter future for your business in the USA. Reach out to us today and commence a transformative expedition filled with innovation, growth, and the promise of success.

Enquire Now

Ready to embark on your journey to a brighter future for your USA business? Take the first step and get in touch with us. We’re here to answer your questions, provide insights, and guide you through the process of innovation and growth. Your success story begins with an inquiry. Let’s start this transformative journey together.

Why Pratiti?

Product Development DNA

25+ years of Co-founders team’s experience in software product engineering & digital transformation. Flexibility in engagement models suited to best meet your requirements.

Collaboration mindset for Innovations

Excellent track record of delivering software solutions in a timely manner often ahead of schedule by collaborating effectively and efficiently with our customers and partners.

Execution Framework

Robust framework with proven and well defined internal processes for Agile, DevOps, Product Definition to build next generation digital products.

Stop Worrying About Technology Problems

Our Product Support Specialist Services

QA & Testing Automation

We offer implementation of a wide set of testing and around-testing components – from test automation planning and tool selection to the construction and maintenance of a test automation environment, implementation of automated test data preparation, design and maintenance of all types of automated test scripts to accelerate releases while increasing regression testing coverage and finding more defects.

Cloud Operations

We identify cloud automation and process improvement opportunities as well as assess feasibility, releases, and performance analysis that are related to release, code quality, and deployment. We also monitor performance matrices, continuous improvement, SLAs, and accelerate continuous deployment, performance optimization, release, and change management with constant enhancement.

Product Sustenance / Digital Operations

We offer comprehensive product sustenance services that help product vendors in transforming their mature products, maintaining brand through carefully crafted end-of-life strategy and retaining long term customer base. We help companies reduce total cost of ownership (TCO) and boost revenues by right-sizing the team, right-shoring the resources, and right-shaping products.

Our Approach & Methodology

Process Approach

  • ITIL
  • Agile
  • DevOps

Pratiti’s Digital CoE (Center of

  • Use Case Ideation
  • Demonstrable POC/MVP
  • Solution Delivery

People Model

  • Craftsmanship Mode
  • Joint Investment Model
  • Extended Team Support Model

Pratiti’s Engagement Models

  • Staff Augmentation
  • Offshore Delivery Centre
  • Build - Operate - Transfer

Partnerships & Alliances

Frequently Asked Questions

A.What is product support service?

Product support service refers to the assistance and help provided to customers by a company or organization for their purchased products. It encompasses a range of services aimed at addressing customers’ inquiries, troubleshooting issues, providing technical assistance, offering product information, and ensuring overall customer satisfaction. Product support services can include phone support, live chat, email support, online resources, tutorials, and warranty services, among others. The goal of product support service is to enhance the customer experience, build trust, and maintain customer loyalty by ensuring that customers receive the necessary help and support they need to use the product effectively and efficiently.

B.What are a Product Support Service Specialist's primary duties?

A Product Support Service Specialist’s primary duties involve providing comprehensive assistance and support to customers, addressing inquiries, and resolving issues related to the company’s products. They respond to customer queries through various channels, such as phone, email, or live chat, offering technical expertise and troubleshooting guidance. Additionally, they maintain product knowledge, update databases with customer interactions, and collaborate with other departments to resolve complex problems. Their goal is to ensure customer satisfaction, foster positive relationships, and contribute to the overall improvement of product support services.

C. What skill does a product support specialist have?

A product support specialist possesses a range of skills essential for providing effective customer assistance and technical support for a particular product or service. These skills typically include excellent communication and interpersonal abilities to interact with customers and understand their needs, strong problem-solving and troubleshooting skills to identify and resolve issues, deep product knowledge to address user inquiries comprehensively, adaptability to handle various customer situations, and the ability to remain patient and empathetic while delivering quality support services. Additionally, product support specialists may have expertise in using support tools and software to efficiently manage and track customer interactions.

D. Is there a difference between a customer service representative and a product support service specialist?

Yes, there is a distinction between a customer service representative and a product support specialist. While both roles involve assisting customers, a customer service representative typically handles general inquiries, order processing, and addresses issues related to billing or account management. On the other hand, a product support specialist focuses on providing technical assistance and expertise for a specific product or service. They possess in-depth knowledge of the product, enabling them to troubleshoot technical problems, offer detailed explanations, and guide customers through complex issues. The product support specialist’s role requires a deeper understanding of the product’s intricacies and may involve collaborating with other technical teams to deliver specialized support, making them more product-oriented and technically proficient compared to a standard customer service representative.

E. What kinds of products often receive support from product support service specialists?

Product support service specialists are typically responsible for assisting customers with technical issues and providing expertise for a diverse range of products. These can include software applications, mobile apps, computer hardware, networking equipment, smart devices, home appliances, electronics, and various digital services. Additionally, they may extend their support to specialized products in industries such as healthcare, finance, automotive, and telecommunications. Product support service specialists possess in-depth knowledge of these products, enabling them to troubleshoot problems, offer guidance on usage, and ensure customer satisfaction with the products’ performance and functionality.

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