Extend product life to enhance revenue, profitability and customer experience
Streamline Your Operations with Pratiti’s Product Support Services
Welcome to Pratiti’s’ Product Support Services, where we offer a comprehensive suite of solutions to streamline your operations, maximize efficiency, and enhance customer satisfaction. Our expert team is committed to providing top-notch support, ensuring the smooth functioning of your software infrastructure and processes, and enabling you to focus on your core business objectives. With a customer-centric approach and years of industry experience, we are your trusted partner in driving excellence in your product environment.
Today, the main challenges that organizations face on their development path are the continual evolution of complex technologies and a constantly evolving business environment due to high customer turnover, rapid technological changes, increasing customer expectations, and high operating costs. Today, customers expect high-quality services, innovative products and solutions, and all of this and much more at competitive prices. Therefore, organizations must focus on enhancing user experience, controlling costs, promoting innovation, and providing high-level services and technical support. Subsequently, there is a strong need to understand the complexity of the IT environment and ensure that the technology meets your business goals.
When it is urgent to understand the complexity of the IT environment and ensure that the technology meets your business goals, Product Support Specialist Services will ensure the consistent functioning of the IT system through software maintenance, software support, and the creation of agile technical solutions. These services will serve the ever-changing needs in a dynamic environment. Our product support services can ensure that you always get the most benefits from your products, and IT infrastructure support that can be obtained through certified expertise, security processes, and innovative technical support solutions.
Our Product Support Service
Why Choose Pratiti
With our product support services, you can rest assured that your operations are in capable hands, allowing you to focus on growth and innovation. Partner with us today and experience seamless, efficient, and customer-centric product support services that elevate your business to new heights.
Here’s why you should choose Pratiti:
Our Product Support Specialist Services
QA & Testing Automation
We offer implementation of a wide set of testing and around-testing components – from test automation planning and tool selection to the construction and maintenance of a test automation environment, implementation of automated test data preparation, design and maintenance of all types of automated test scripts to accelerate releases while increasing regression testing coverage and finding more defects.
We identify cloud automation and process improvement opportunities as well as assess feasibility, releases, and performance analysis that are related to release, code quality, and deployment. We also monitor performance matrices, continuous improvement, SLAs, and accelerate continuous deployment, performance optimization, release, and change management with constant enhancement.
Product Sustenance / Digital Operations
We offer comprehensive product sustenance services that help product vendors in transforming their mature products, maintaining brand through carefully crafted end-of-life strategy and retaining long term customer base. We help companies reduce total cost of ownership (TCO) and boost revenues by right-sizing the team, right-shoring the resources, and right-shaping products.
Our Approach & Methodology
Pratiti’s Digital CoE (Center of
- Use Case Ideation
- Demonstrable POC/MVP
- Solution Delivery
- Craftsmanship Mode
- Joint Investment Model
- Extended Team Support Model
Pratiti’s Engagement Models
- Staff Augmentation
- Offshore Delivery Centre
- Build - Operate - Transfer
Product Development DNA
25+ years of Co-founders team’s experience in software product engineering & digital transformation. Flexibility in engagement models suited to best meet your requirements.
Collaboration mindset for Innovations
Excellent track record of delivering software solutions in a timely manner often ahead of schedule by collaborating effectively and efficiently with our customers and partners.
Robust framework with proven and well defined internal processes for Agile, DevOps, Product Definition to build next generation digital products.
Partnerships & Alliances
Other Services & Offerings
- New Product Ideas
- Digital POCs and MVPS
- Digital Experience and Design
New Product Development
- Product Definition
- Technology Architecture
- MVP Delivery
- QA & Testing Automation
- Cloud Operations
- Product Sustenance
Frequently Asked Questions
Product support service refers to the assistance and help provided to customers by a company or organization for their purchased products. It encompasses a range of services aimed at addressing customers’ inquiries, troubleshooting issues, providing technical assistance, offering product information, and ensuring overall customer satisfaction. Product support services can include phone support, live chat, email support, online resources, tutorials, and warranty services, among others. The goal of product support service is to enhance the customer experience, build trust, and maintain customer loyalty by ensuring that customers receive the necessary help and support they need to use the product effectively and efficiently.
A Product Support Service Specialist’s primary duties involve providing comprehensive assistance and support to customers, addressing inquiries, and resolving issues related to the company’s products. They respond to customer queries through various channels, such as phone, email, or live chat, offering technical expertise and troubleshooting guidance. Additionally, they maintain product knowledge, update databases with customer interactions, and collaborate with other departments to resolve complex problems. Their goal is to ensure customer satisfaction, foster positive relationships, and contribute to the overall improvement of product support services.
A product support specialist possesses a range of skills essential for providing effective customer assistance and technical support for a particular product or service. These skills typically include excellent communication and interpersonal abilities to interact with customers and understand their needs, strong problem-solving and troubleshooting skills to identify and resolve issues, deep product knowledge to address user inquiries comprehensively, adaptability to handle various customer situations, and the ability to remain patient and empathetic while delivering quality support services. Additionally, product support specialists may have expertise in using support tools and software to efficiently manage and track customer interactions.
D. Is there a difference between a customer service representative and a product support service specialist?
Yes, there is a distinction between a customer service representative and a product support specialist. While both roles involve assisting customers, a customer service representative typically handles general inquiries, order processing, and addresses issues related to billing or account management. On the other hand, a product support specialist focuses on providing technical assistance and expertise for a specific product or service. They possess in-depth knowledge of the product, enabling them to troubleshoot technical problems, offer detailed explanations, and guide customers through complex issues. The product support specialist’s role requires a deeper understanding of the product’s intricacies and may involve collaborating with other technical teams to deliver specialized support, making them more product-oriented and technically proficient compared to a standard customer service representative.
Product support service specialists are typically responsible for assisting customers with technical issues and providing expertise for a diverse range of products. These can include software applications, mobile apps, computer hardware, networking equipment, smart devices, home appliances, electronics, and various digital services. Additionally, they may extend their support to specialized products in industries such as healthcare, finance, automotive, and telecommunications. Product support service specialists possess in-depth knowledge of these products, enabling them to troubleshoot problems, offer guidance on usage, and ensure customer satisfaction with the products’ performance and functionality.